Complaints

 

How to make complaint

Telephone	01708397484
Mobile	07367335970
Email	[email protected]
Office	Unit 5, Mick Fury House Lowen Road, Rainham RM13 8HT

 

We take all the complaints seriously. If you are unhappy with our service, please let us know. We will listen, be fair and work with you to find a solution.

How will handle your complaint

• WE WILL LISTEN
  We will acknowledge your complaints within 5 working days at the latest

• WE WILL LOOK INTO IT
  We will gather relevant information and review your concern fairly and carefully.

• WE WILL RESPOND
  We aim to provide a full response within 30 days. If we need more time to investigate your complaint, we will let you know and keep you informed of progress

• WE WILL LEARN AND IMPROVE
  We will use feedback and complaints to help us improve our service.

If you are not satisfied with our response

You can ask for your complaint to be reviewed. Please contact us again and we will look at your complaint with someone who was not involved in the original response.

Final complaints poster for the website 2026

DATA PROTECTION

If your complaint concerns how Rainham Foodbank has collected, used, stored or otherwise handled your personal information, it will be handled as data protection complaint. We will acknowledge for your data protection complaint within 30 days, investigate it without undue delay and tell you the outcome.

If you remain dissatisfied, you can complain to the Information Commissioner’s Office (ICO)

Phone: 03031231113

Website: www.ico.org.uk/make-a-complaint

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