Get Help

How to get help

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

2. Arrange a visit to the referral agency.

They will discuss your situation and supply you with a foodbank e-voucher where appropriate.

If you are in financial crisis and live in England or Wales, please call 0808 208 2138 or 0800 144 8848 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

Alternatively, please call 020 8227 2115/020 8227 2927 to speak to Homes and Money Hub for the Barking & Dagenham borough, or 0300 330 2179 to speak to Havering Citizens Advice, who will be able to issue you with a food bank voucher if necessary.

3. We will prepare your parcel for collection.

Your e-voucher will be uploaded to our database where we can access the relevant details to contact you and start preparing your parcel. We’ll call you to discuss any dietary needs you may have and will prepare a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. If you have any further questions our FAQ’s page may help, or feel free to give us a call.

4. Come to collect your parcel.

Once we have finished preparing your parcel, we will call you to arrange a collection. This will be between the hours of 12pm and 3pm on either Monday, Wednesday or Friday, as these dates and times are when we operate for parcel collection.

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