More than Food

Advocacy and Advice Service

Our Advocacy and Advice team are able to deal with many issues facing clients who need help with challenging situations. The service is totally free and confidential.
It is usually necessary to make an appointment to meet with an Advocate who will assess your need and offer the appropriate help and signposting.
We are able to offer help in a number of situations and will also signpost to other professional specialist services in Havering and Barking and Dagenham.

Examples of help we can provide:
• Helping clients identify and claim correct benefit entitlements
• Challenging and overturning decisions not to pay benefit
• Acting as intermediary with debt agencies on client’s behalf
• Attending job centre interviews with clients
• Assisting clients going through relationship breakdown and in accessing legal advice
• Attending DWP medical appointments and benefit tribunals with clients
• Co-ordinating multi agency responses for clients with complex needs
• Writing letters and making telephone calls
• Assisting clients with on-line claim forms
• Providing fuel poverty advice
• Advice about housing options and assisted referral for specialist housing advice
• Employment advice and supporting clients with accessing mediation and making employment tribunal applications
• Supporting victims of domestic violence
• Support with accessing mental health services and liaising with health professionals
• Support with accessing counselling services
• Accompanying clients to GPs appointments
• Making referrals for vulnerable adults and children
• Making clients aware of their rights and responsibilities
• Providing quality listening time and using motivational interviewing techniques to support clients who struggle to engage with services and find positive change difficult.
• Help with identifying and carrying out action plans based on desired goals and outcomes

If you would like to have some help and advice, to make an appointment to meet with an Advocate call our office on 01708 397 484 0r email info@rainham.foodbank.org.uk

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